How to fix Instagram not sending DM notifications

One of the things that I favor concerning Instagram is that it sends silent notifications for likes and comments. Such notifications might appear on your screen, however without any sound. Except for Direct Messages (DM), you do get a notification, which is justified as they’re important.
However, some users often face an odd issue — they do not receive direct message notifications. Imagine the trouble of opening the app repeatedly and refreshing the DM screen to check for the most recent messages.

In order to fix this issue, there are a few solutions.

Check Notification Settings.

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Instagram has separate notification settings for likes, comments, live videos, IGTV, video chats, and even messages. Sometimes whereas playing with settings or thanks to a bug, the message notification setting might have changed. You need to check if it’s turned on or not.
To do so, follow these steps:

  • Step 1: Open the Instagram app and head to your profile screen. Here tap on the three-bar icon at the top-right corner. Choose Settings.
  • Step 2: Scroll down and tap on Push Notifications below Notifications.
  • Step 3: seek for Instagram Direct and Instagram Direct Requests. Ensure the check mark is next to from everyone for Instagram Direct. If it’s next to Off, tap on From everyone to select it.
  • Step 4: Restart your device. You should receive message notifications now.

Check Muted Chat.

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Are you not receiving notifications from a specific message thread? If yes, you need to check that the thread isn’t muted. Once you mute a thread (even accidentally), you won’t get notifications from that chat.
Here are the steps to check and unmute it:

  • Step 1: Launch the Instagram app and tap on the message icon at the top-right corner.
  • Step 2: find the thread whose notifications you aren’t getting. Search for the mute icon. If you find it, it means the thread is muted.
  • Step 3: To unmute it, tap and hold the message thread. Then from the menu, choose Unmute Messages.

Clear Cache.

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If you use Instagram on an android phone, then you can attempt clearing cache for the Instagram app. Clearing cache is totally different from clearing information because it won’t delete any data on your device.
Follow these steps to clear Instagram app’s cache:

  • Step 1: Open device Settings and head to Apps/Apps and notification/Application manager depending on the choice available on your device.
  • Step 2: below All apps, tap on Instagram.
  • Step 3: Then tap on Storage and hit the Clear cache button.

Update App.

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Instagram rolls out updates regularly to fix most bugs and improve the app’s performance. If you’ve been avoiding them, then you should update the app straight away. 

  • Step 1: Open Google Play Store (Android) and App Store (iPhone) and look for the Instagram app. 
  • Step 2: Install the offered update, if any. 
  • Step 3:  Then restart the device.

Log out from the App.

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Bugs are weird and sometimes their solutions are weirder. At times, logging out from the Instagram app and logging back in would fix things if you aren’t receiving notifications.
Here’s what you need to try to.

  • Step 1: Open the Instagram app and head to the profile screen. Tap on the three-bar icon at the top.
  • Step 2: choose Settings. Scroll down and tap on log out.

You can additionally take into account clearing the Instagram app’s cache to have your bases covered. Once you reboot the phone and relaunch the Instagram app, the problem should be fixed.

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While the main purpose of safe mode is to troubleshoot the device, sometimes merely switching to the safe mode also resolves lots of app problems.
To switch to the safe mode, follow these steps:

  • Step 1: using the power button of your device, switch it off.
  • Step 2: now hold the power button until you see the manufacturer logo. As soon as you see it, leave the power button and hold the volume down button until the device boots up. You should be taken to the safe mode indicated by the words Safe mode at the bottom-right corner.
  • Step 3: stay within the safe mode for a couple of minutes, and then restart your device normally.

Alternatively, to go to the safe mode, press and hold the power button. You will get the power menu. Tap and hold the power off option. You’ll get a pop up asking you to confirm going into the safe mode. Tap on Ok.

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